Winning Formula for LL97 Success: Adopt a Change Management Playbook!
After the euphoria of opening a new or renovated building, many institutions struggle to manage the increasing complexity and resource demands for building operations and maintenance. The City University of New York (CUNY) developed an innovative Change Management Playbook that addresses these challenges. Implementing a “Boots and Suits” approach to secure buy-in from the facility staff to Senior Leadership, this programmatic solution created a pathway to achieve decarbonization goals.